Most UK home care agencies use software with three front doors: an office login for coordinators and managers, an app for carers, and a portal or app for families. This page collects the official sign-in links for each, so you can get to the right one first time.
A note before you start. HomecareOS is not affiliated with, endorsed by or connected to any of the other companies listed here. All product names and trademarks belong to their owners and are used only to identify their products. Every link was taken from the vendor's own website, help centre or official app store listing and checked on 23 October 2026. HomecareOS cannot give anyone access to another company's software. If you are locked out, contact your care agency or the vendor's support page linked in each section.
HomecareOS login
Carer app
For carers, on iPhone and Android. Your office sends the invitation.
Family Portal
For relatives and the people we support, in any web browser. Your agency sends the invitation.
Family sign-in →- Office staff sign in at app.homecareos.co.uk/login.
- Carers are invited by their office by email. The link in that email opens the homecareOS Carer app if it is installed, or the browser if not, and you set your password there. The app is on the App Store and Google Play, and carers can also sign in on the web at app.homecareos.co.uk/carer/login.
- Families are invited by the agency by email, set a password from that email, then sign in at app.homecareos.co.uk/family/login. The agency chooses what is shared. See what the Family Portal shows.
- Locked out? Use "Forgotten password" on the sign-in page, or ask your agency's office to send a fresh link.
Run a home care agency and want to see it? Book a 15-minute demo or call Phil on 01905 674704.
Login portals compared
The table shows where each group signs in. "Agency's own address" means each agency has its own web address, which it gives to staff and families.
| Software | Office login | Carer app | Family portal | How families get access |
|---|---|---|---|---|
| HomecareOS | app.homecareos.co.uk/login | iOS and Android | Yes: Family Portal (web) | Email invitation from the agency |
| Birdie | admin.birdie.care (Agency Hub) | iOS and Android | Yes: Family app, in the Birdie app | Text invitation from the agency, then the app |
| OneTouch Health | care1 or care2.onetouchhealth.net/cm | iOS and Android | Yes: Family Portal (web) | Activation email from the agency, then a web link |
| Access Care Planning | cloud number.mobizio.com | iOS and Android | Yes: next of kin view in the app | Agency registers your device and gives you a login |
| Access CM | acm-login.hsc.accessacloud.com | iOS and Android | Yes: Client Portal | Set up by the agency |
| Webroster | webroster.accessacloud.com | iOS | None listed by the vendor | Ask the agency |
| PASS | passgenius.com/logon | iOS and Android | Yes: openPASS (web and app) | Unique ID from the agency, then request access |
| CareLineLive | Agency's own address (.carelinelive.app) | iOS and Android | Yes: Care Circle (web only) | Email invitation from the agency |
| Log my Care | careoffice.logmycare.co.uk | iOS and Android | Yes: Family App, in the Log my Care app | Email invitation from the agency, then the app |
| Nourish and CarePlanner | org.nourishcare.co.uk/login | iOS and Android | Yes: Family Portal (web) | Text passcode and email link from the agency |
| Care Control | auth.carecontrolsystems.co.uk | iOS and Android | Yes: Family & Friends, in Care Control Mobile | Security code and PIN from the agency |
| Unique IQ | iqcm.uniqueiq.co.uk | iOS and Android | Yes: Client & Family Portal (web) | Login from the agency |
| Carebeans (QCS) | app.qcs.co.uk | iOS and Android | My Carebeans app, for the person supported | Login from the agency |
| Careberry | portal.careberry.com | iOS and Android | Yes: Careberry Family app | Access granted by the agency |
| QuikPlan | monitor.qplive.com | iOS and Android | Yes: Client Portal (web) | Authorisation and login from the agency |
| Staffplan | Details from your organisation | iOS and Android | None listed by the vendor | Ask the agency |
Jump to a provider
Birdie
- Office login (Agency Hub): admin.birdie.care. Birdie's help centre says the Agency Hub uses a one-time "magic link" sent to your email instead of a password.
- Carer app: Birdie, on the App Store and Google Play. Carers sign in with the mobile number their care manager has registered.
- Birdie family portal: the Birdie Family app, which is the same Birdie app. The agency adds you to the person's care circle and sends a text invitation. You then download the app, enter that mobile number, type in the six-digit code sent by text and choose a four-digit passcode. Birdie's Family app guide explains the steps and says Birdie's support team cannot add anyone to a care circle.
- Locked out? See Birdie's login help. If the app says your number is not registered, ask the agency to check your details.
OneTouch Health
- Office login: care1.onetouchhealth.net/cm or care2.onetouchhealth.net/cm, depending on which version your agency is on.
- Carer app: OneTouch App on the App Store and OneTouch Health on Google Play. Carers set a username and password from an activation email sent by their agency.
- OneTouch family portal: a web portal. OneTouch's family access guide says the agency adds a family member to the client's profile, the family member gets an activation email, and then signs in at care1.onetouchhealth.net/cm/family/new or care2.onetouchhealth.net/cm/family, depending on the agency's version. The same portal can also be used by the person receiving care.
- Locked out? Contact your agency. OneTouch's help centre has guides for carers.
Access Care Planning
Access Care Planning is part of The Access Group. It was formerly called Mobizio, which is why the web address uses mobizio.com.
- Office login: your agency's cloud address, in the form cloudX.mobizio.com, where X is your agency's cloud number. Access's guide to linking Access Care Planning to Access Evo explains this. Staff whose agency uses Access Evo can also reach it from there.
- Carer app: Access Care Planning on the App Store and Google Play. You need a server, username and PIN from your agency.
- Family access: next of kin use the same Access Care Planning app. Access's next of kin login guide says you give the agency your device ID so it can register your device, and it gives you the server, username and PIN.
- Locked out? See Unable to log in to the Access Care Planning app, or ask your agency.
Access CM (formerly CM2000)
Access CM is The Access Group's care management and electronic call monitoring system, used by councils and home care providers.
- Office login: acm-login.hsc.accessacloud.com, linked from the Access CM product page.
- Carer app: CM Mobile on the App Store and Google Play.
- Family access: Access describes a Client Portal where relatives can see visits, medication and journal entries. Ask the agency for the link and sign-in details.
- Locked out? Contact your agency or council service.
Webroster
Webroster is part of The Access Group.
- Office login: webroster.accessacloud.com/webroster, linked from Webroster's page on The Access Group website.
- Carer app: Bee on the App Store, which Access describes as an app for Webroster customers only. We did not find a current Android listing.
- Family access: we did not find a family portal on Webroster's public pages. Ask the agency.
- Locked out? Contact your agency's Webroster administrator.
PASS (everyLIFE Technologies)
- Office login: passgenius.com/logon, linked from the PASS customer log in page.
- Carer app: PASSforcare on the App Store and Google Play.
- Family portal: openPASS, on the web at app.openpass.com/logon and as an app on the App Store and Google Play. The agency gives you a unique ID number, which you use to request access. See openPASS for family and friends.
- Locked out? See the openPASS help centre, or ask your agency.
CareLineLive
- Office login: each agency has its own address, such as yourcompanyname.carelinelive.app. CareLineLive's contact page asks people to use the address their organisation gave them rather than searching for a login page.
- Carer app: CareLineLive on the App Store and Google Play. Carers sign in with the server address, email and password from their agency.
- Family portal: the Care Circle, which opens only in a web browser. You get an email invitation, which is valid for a week, and create a password. After that you sign in at the agency's own CareLineLive address, so bookmark it. See Accessing the Care Circle.
- Locked out? See Trouble logging in?, or ask your agency to reset your password.
Log my Care
- Office login (Care Office): careoffice.logmycare.co.uk, linked from the Log my Care website.
- Carer app: Log my Care on the App Store and Google Play.
- Family portal: the Family App, which uses the same Log my Care app. Log my Care's family portal terms say you must be invited by your relative's care provider. Log my Care says the Family App is available on its Pro and Outstanding plans, so not every agency will offer it.
- Locked out? Contact your agency. Log my Care's help centre is mainly for care providers.
Nourish and CarePlanner
Nourish bought CarePlanner in October 2023, according to Nourish's announcement. Some agencies still use the CarePlanner rostering system alongside Nourish.
- Office login: org.nourishcare.co.uk/login. Agencies on CarePlanner rostering use their own address, in the form yourinstancename.care-planner.co.uk.
- Carer apps: Nourish Empower, formerly the CarePlanner app, on the App Store and Google Play. There is also Nourish Better Care at Home on the App Store and Google Play. Your agency will tell you which one to use.
- Nourish family portal: a web portal, not an app. Nourish's FAQ for home care providers says the agency switches on access for a family contact. You then get a one-off passcode by text and an email with the link to the portal. See Better Care at Home for what families can see.
- Locked out? Contact your agency.
Care Control
- Office login: auth.carecontrolsystems.co.uk/frontend. See How to log in to Care Control Cloud.
- Carer app: Care Control Mobile on the App Store and Google Play.
- Family portal: Family & Friends mode inside Care Control Mobile. You need a security code and a one-time PIN from the agency. See Setting yourself up on CC Friends & Family.
- Locked out? Contact your agency.
Unique IQ
- Office login: IQ:caremanager and IQ:timecard, both listed on Unique IQ's client login page.
- Carer app: IQ:timecard on the App Store and Google Play.
- Family portal: the Client & Family Portal, on the web. Your agency gives you your sign-in details.
- Locked out? Use the portal's password email page, or ask your agency.
Carebeans (QCS)
Carebeans is now part of QCS, and its apps carry the QCS name.
- Office login: app.qcs.co.uk/account/login, linked from the QCS domiciliary care software page.
- Carer apps: QCS Care on the App Store and Google Play. Rotas are in QCS Roster on the App Store.
- Family access: My Carebeans on the App Store and Google Play. Its store listing says it is for the people being supported, who can see their care plans, care history and visits. Ask the agency for sign-in details.
- Locked out? Contact your agency.
Careberry
- Office login: portal.careberry.com, linked from the Careberry website.
- Carer app: Careberry Carers on the App Store and Google Play.
- Family portal: the Careberry Family app on the App Store and Google Play. Careberry's carer and family apps page says anyone who needs to view information can be granted access, so ask the agency.
- Locked out? Contact your agency.
QuikPlan
- Office login: QP-Live!, linked from QuikPlan's portals page. The same page links the Staff Portal.
- Carer app: QuikApp 3 on the App Store and Google Play.
- Family portal: the Client Portal, on the web. QuikPlan says you need authorisation from your care agency and login details from it.
- Locked out? Call your care agency.
Staffplan
Staffplan is OneAdvanced's home care rostering system.
- Office login: your organisation gives you the sign-in details. We did not find a public login page on OneAdvanced's website.
- Carer app: Staffplan iConnect on the App Store, and iConnect on Google Play.
- Family access: we did not find a family portal on the vendor's public pages. Ask the agency.
- Locked out? Contact your agency.
If you can't get in
Whatever the software, the same few steps solve most problems.
- Check you have the right door. Office logins, carer apps and family portals are separate. A carer login will often not work on the office website, and some family portals only open in a web browser.
- Use the link or address from your invitation. Several systems give each agency its own web address. Bookmark it the first time you sign in.
- Ask for a new invitation. Invitations and one-time links expire. The agency can send a new one.
- Contact the agency, not the software company. The agency decides who can see a person's records, and vendors' own help pages say they cannot add family members themselves.
Choosing software for your agency?
If you run a home care agency and you are comparing systems, our comparison pages set out the differences side by side. You can also book a 15-minute demo or call Phil on 01905 674704.
Sources
Every link on this page was checked on 23 October 2026. Office and portal addresses come from each vendor's website or help centre, linked in its section. App links are the vendors' official App Store and Google Play listings.