A phone system built into your home care software
Every other platform tells you to buy your phone system somewhere else, then glue the two together. homecareOS puts a full UK phone system inside the software that already runs your rota and your records. Every call is logged in the same place as the care records. Out of hours, the number diverts to your on-call mobile and anything unanswered comes back as a transcribed voicemail. Check our comparison pages: of the sixteen UK platforms we compare, not one builds the phone system in.
One number your whole agency answers, wherever they are
A UK landline your coordinators answer from a browser, at the office or at their kitchen table. An IVR that greets every caller and routes them to the right team. Voicemail transcribed before the morning rush. And because the phone lives inside the care platform, the call log, the voicemail and its transcript all sit in the software an inspector is already reading.
What an integrated phone system does that a separate one never can
A standalone VoIP provider gives you a number and a queue, then keeps the record of it on somebody else's system. Yours sits in the same software as the rota, the care records and the invoices.
Every call logged in one place
Calls in and out are logged with the number, the time, the direction and how long they lasted, and a voicemail arrives with the recording and the transcript attached. When a safeguarding question is asked six months later, you search one call log inside homecareOS, sitting alongside the visit notes from the same day. No phone bill cross-referencing, no “who spoke to the daughter in March”.
Out-of-hours cover on the same number
Set your office hours once. Outside them the number diverts to the on-call mobile, and if that phone does not answer the caller leaves a voicemail that is transcribed and waiting in the morning. Nobody hands out a personal mobile number, and families keep ringing the number they already know.
One vendor, one bill, one login, no integration project
No PBX hardware, no headset contracts, no telecoms reseller, and no six-week project to wire a phone API into your care system. Add a number to your account and answer it in the browser the same day. Outbound calls go from the softphone in the top bar, so nobody leaves the screen they are working on.
Watch a call move through your agency
Office hours: the caller presses one, reaches the care team, and the call is logged as it happens. Out of hours: the same number goes straight to the on-call mobile, and an unanswered call becomes a voicemail that is transcribed, emailed and waiting to be marked handled before the morning rush.
Menus, departments, on-call divert and voicemail transcription are configured per agency. Available on any Pro plan.
A complete UK phone system inside your care software
Available on any Pro plan. Add a UK phone number to your homecareOS account and answer it from any browser. No headset deals, no PBX hardware, no separate vendor, just a proper care-grade phone system inside the platform you already use.
UK Number in Your Browser
Pick a 01 or 02 number for your area, an 0800 freephone number, or a mobile number. Answer it from any laptop, tablet or phone, no desk phone required.
Smart IVR Routing
"Press 1 for emergency cover, press 2 for rota, press 3 for invoicing." Build your own menus visually. Set your office hours and the line switches itself out of hours, to the on-call mobile, a forwarding number or voicemail.
Voicemail Transcription
Every voicemail transcribed to text the moment it lands, with a copy emailed to whichever address you choose. Skim your messages instead of listening to each one in full, then mark them handled or archive them so the office can see what still needs a call back.
On-Call Mobile Diversion
Out of hours, calls divert to the on-call mobile set in your telephony settings, and anything unanswered becomes a transcribed voicemail rather than a missed call. No more sharing personal mobile numbers.
SMS Alerts
Text alerts sent from your own UK number when something needs attention, a missed visit, a shift with nobody on it. They reach the phone people actually check.
One Call Log
Every call in and out of your UK number logged in one place, with the time, direction, duration and outcome, plus the voicemail and its transcript where one was left. One log to search, not five different inboxes.
Cut inbound calls with family and commissioner access
The best phone system is one that doesn't ring as often. Give families and commissioners self-service portals so the office only takes the calls that really need a human.
Family Portal
Real-time visit confirmations, care notes, carer profiles and a direct messaging channel. Worried families self-serve instead of phoning at 06:45.
Explore Family Portal →Commissioner Portal
Local authority and ICB access to visit evidence, commissioned hours against hours delivered, invoice queries and KPI reporting. Replaces "can you email me a spreadsheet" forever.
Explore Commissioner Portal →A phone system built around home care calls
A family ringing at quarter to seven. A carer who cannot get an answer at the door. A commissioner chasing an invoice query. The phone system is shaped around those, not around a generic contact centre.
A UK number that lives in the browser
Take incoming calls and place outbound ones from the coordinator’s screen, with mute and a running call timer while you are connected. No handset on the desk, no personal mobile doubling as the out-of-hours line, and no separate phone bill to reconcile against the rota.
Every call logged where the care records are
A call is logged with the number, the time, the direction and how long it lasted, so the record of a conversation sits in the same software as the record of what was done that day. When a safeguarding question is asked six months later, the call log is in homecareOS, not with a separate phone supplier.
Menus, departments and on-call divert
Callers reach the right team rather than whoever happens to pick up. Departments, IVR menus and agent status are configured in the platform, and outside office hours the line diverts to your on-call mobile.
Voicemail you read instead of listen to
Messages left overnight are transcribed and emailed to the address you nominate, so a coordinator triages the morning’s voicemail by scanning it rather than working through it.
Text alerts to the phone people answer
A missed visit or a shift with nobody on it can go out as a text as well as a push notification and an email. Alerts go one way. The conversation that follows happens on the phone, or in the platform’s own messaging where it is logged.
Care messaging inside the platform, off personal phones
Individual and group threads held inside the platform where they are auditable, with an unread count on every conversation so a message is not left sitting. Care information never sits on a personal device the agency cannot see, and access ends the day someone leaves.
Broadcast when the weather closes a round
One message to every carer at once. Snow, a road closure, or a change everybody needs to know before the morning calls, sent once rather than rung round.
What a connected care office gains
Three things a care office stops losing time to once the phone system sits inside the platform.
VoIP for home care agencies: your questions answered
What agencies actually use, desk phones, out-of-hours cover, which number you get, and what a call log is worth at inspection.
Start free, add your phone number when you are ready
Set up your agency in under fifteen minutes and run the full platform free for your first five carers. The phone system switches on from any Pro plan, gives you a UK number of your own, and needs no hardware. No card, no sales call, no contract to exit.
Compare homecareOS to your current software
See how we stack up against every major UK home care platform, feature by feature, transparent pricing, no fluff.