Integrated VoIP Phone System
A fully integrated phone system built right into homecareOS. Agencies will be able to set up their entire telephony through the platform, no third-party providers needed.
- Full phone system management through the app
- Inbound and outbound call handling
- Out-of-hours routing and divert to on-call
- Divert to mobile for field staff
- Call recording with AI transcription
- Auto-assign recordings to service users, family members or carers
Intelligent Email Integration
Absorb incoming emails directly into homecareOS. AI analyses the content and automatically assigns emails to the right service user, carer, or family member, just like call recordings.
- Incoming email capture and parsing
- AI-powered content analysis and categorisation
- Auto-assign to service users, carers or contacts
- Thread tracking and response management
- Flag urgent communications for immediate action
Integrated Website & Social Media Hub
Make homecareOS the central hub for all your agency's digital communications. Manage your website content, social media posts, and online presence from one place.
- Website builder and content management
- Social media posting and scheduling
- Unified inbox for social media messages
- Reputation management and review tracking
- One dashboard for all digital communications
Dynamic Reporting Engine
A powerful, flexible reporting engine that lets agencies build custom reports and run complex analysis across every aspect of their operations, from visit patterns to financial performance.
- Drag-and-drop report builder with custom filters
- Cross-reference visits, carers, service users and financials in a single report
- Trend analysis: spot patterns in missed visits, carer retention, costs and more
- Scheduled reports delivered by email on your terms
- Export to PDF, Excel and CSV for commissioners and stakeholders
- Pre-built templates for CQC, PIR, local authority and internal audits
- Real-time dashboards with KPIs tailored to your agency
NHS Integration and GP Connect
Deeper NHS integration, starting with the NHS GP Connect API, enabling secure, real-time access to GP records for service users, with appropriate consent and governance in place.
- Access GP records for service users (with consent)
- Medication lists synced from GP systems
- Allergy and condition alerts
- Appointment and referral visibility
- Reduced manual data entry and transcription errors
Security Certifications
homecareOS does not yet hold Cyber Essentials or ISO 27001 certification, and we have not yet commissioned an independent penetration test. These are the next steps for our own security assurance. The platform already runs on Supabase and Vercel, which hold ISO 27001 certification and SOC 2 Type 2 reports for their own infrastructure.
- Cyber Essentials certification (planned)
- Independent penetration test (planned)
- ISO 27001 certification (planned)
- Hosting providers Supabase and Vercel hold ISO 27001 and SOC 2 Type 2 reports
Want to Shape What We Build?
We build in partnership with our agencies. If there's a feature you need, we want to hear about it.