Peace of Mind for Every Family
Give families and service users visibility into their loved one's care, so they never have to wonder whether today's visit happened, who visited, or how Mum or Dad is doing.
Because Families Shouldn't Have to Wonder
Families deserve to know their loved one is being cared for, not just trust that it's happening. homecareOS gives every family member a secure portal, with care note summaries, the name of the carer who attended, and missed visits flagged rather than left unexplained. It's the transparency that builds trust, reduces anxious phone calls, and lets families feel connected to the care their loved one receives every single day.
What Families Actually Need
Not another app to learn. Just simple, reassuring access to the information that matters most.
See If Today's Visit Happened
Families can open the portal and see whether today's visit is in progress or finished. No more anxious wondering whether today's visit happened.
Care Notes Access
Summaries of each visit: what was done, how Mum or Dad was feeling, any concerns raised. Transparent, reassuring, accountable.
Know Who Attended
See the first name of the carer on completed visits. Names are held back for visits further ahead, which protects staff privacy.
Missed Visit Alerts
If a visit passes the point your agency counts as missed, it is flagged in the family portal there and then. Agencies can switch on an email alert to the named emergency contact as well.
Direct Messaging
A secure channel to communicate with the agency without playing phone tag during office hours.
Service User Portal
Service users can have their own login, so they can see their visit schedule, read a care plan summary, and see who attended each visit once it is complete.
Complete Family Transparency
Every feature designed to keep families informed, connected, and reassured about the care their loved one receives.
Visit summary and care notes access
After each visit, families can read a clear summary of what happened, tasks completed, mood observations, and any concerns flagged by the carer.
The carer who attended each visit
Families see the first name of the carer on completed visits. Carer names are not shown for visits further ahead.
Missed visit alerts for families
Once a visit passes the point your agency counts as missed, it is flagged in the family portal rather than sitting unexplained until somebody rings to ask. Agencies can switch on an email alert to the named emergency contact, so relatives hear it from you first.
Medication administration visibility
Families can see which medications were administered during each visit, providing an extra layer of safety and accountability.
Care plan summary access
A clear, accessible summary of the current care plan so families understand what care is being delivered and why.
Secure messaging with agency
A dedicated, secure channel for families to ask questions, raise concerns, or share updates, without chasing the office by phone.
Visit sign-off and queries
Where an agency turns it on, families can confirm the hours delivered at a visit or raise a query with a note, and the office replies in the portal.
Upcoming schedule visibility
See the next 14 days of visits, when each one is due and how long it should last, so families can plan around care with confidence. Carer names are held back on future visits to protect staff privacy.
Agency phone number on every page
The agency's contact number sits in the footer of every screen in the portal, so families know who to ring when something cannot wait.
Per person visibility controls
The agency chooses what each family member can see, covering visits, care notes, medication, observations and the care plan, so different relatives can be given different levels of access.
Service user portal with direct access
Service users get their own login, badged as a Care Portal rather than a family one, to see their visits, read a care plan summary and message the agency, putting them at the centre of their own care.
The Family Experience
When families can see what's happening, everything changes, for them and for the agency.
Sharing visit information with family is linked to better-prepared, more confident family carers in a systematic review and a randomised controlled trial, the evidence behind the family portal.
See the evidence →Give Families the Transparency They Deserve
Book a personalised demo and see how the homecareOS family portal can transform the relationship between your agency and the families you serve.
Compare homecareOS to your current software
See how we stack up against every major UK home care platform, feature-by-feature, transparent pricing, no fluff.