Delete Your Account — HomecareOS

How Account Deletion Works

You have the right to request deletion of your HomecareOS account at any time. There are two ways to do this:

In the mobile app — open the Carer app, go to Profile → Settings → Delete my account and follow the prompts. This is the fastest route.
Using the form below — if you no longer have access to the app, or prefer to submit a written request, complete the form on this page.

What gets deleted

Your user profile (name, email, phone, avatar)
Authentication credentials, session tokens, and biometric enrolment
Push notification tokens and device registrations
Personal preferences, availability, leave records, and mileage claims

What we are legally required to retain

UK health and social care law (Health and Social Care Act 2008, CQC fundamental standards, and equivalent regulations in Wales, Scotland, and Northern Ireland) requires care records to be retained for up to 8 years (or until a child service user's 25th birthday, whichever is longer). Care notes, medication records, body map entries, and visit check-in events you authored will be anonymised — your name replaced with an opaque identifier — so the records can no longer identify you personally.

Timeline

Within 24 hours — you will receive a confirmation email
Within 30 days — your personal profile will be deleted and care records anonymised
After 8 years — remaining retained care records will be fully deleted

Are you currently employed by an agency that uses HomecareOS?

Your account is provisioned by your employer. Deleting your account will end your ability to use the app for work, and your employing agency will be notified. We recommend discussing this with your agency first. Your care records will be anonymised but not removed from your agency's care-record system, as the agency is the legal Data Controller for those records.

Submit a Deletion Request

Fill in the form below. We will verify your identity by sending a confirmation link to the email address registered on your account.

Full Name

Registered Email Address

Employing Agency (if applicable)

Reason for Deletion (optional)

Additional Notes (optional)

I understand that this request will result in permanent deletion of my personal profile data within 30 days, that care records I authored will be anonymised (not deleted) in accordance with UK regulatory retention requirements, and that this action cannot be reversed once processed.

Prefer to email us?

Send a signed request from your registered email address to privacy@homecareos.co.uk. Include your full name, registered email, and employing agency (if applicable). We will respond within 24 hours.

Post

Data Protection Officer
PsycheMeta Ltd
F23, 18 Foregate Street
Worcester, WR1 1DN
United Kingdom

For full details on how we handle data deletion, see our Privacy Policy § 12.