CIW inspection ready, built for RISCA
CIW rates a domiciliary support service against three themes, not four, and homecareOS knows the difference. Every line of enquiry that applies to you has an evidence route, drawn from the records your team already keeps.
The evidence is gathered while you work
Not a compliance module you visit once a year. Four things that run continuously, from the day you switch your nation on.
Evidence assembles itself
Twenty one rules watch the records you already keep. A completed training course, a falls risk assessment, an incident closed with learning, a right to work check: each writes a link to the framework item it evidences, at the moment it is filed. Nobody tags anything, and nothing is copied into a separate folder that then drifts.
Every date an inspector asks about
Care plan reviews, risk assessment reviews and the trigger that forced them, training expiry, background check renewals, supervisions, complaint response deadlines, audits, incident investigations and goal reviews. All tracked, all chaseable, all in one overdue view.
Records that cannot be quietly tidied
A MAR entry or care note can only be corrected with a written reason, with the original kept. Medicines record taken, refused or not administered as three different clinical events, with who recorded them and when. That immutability is the thing that makes the rest of your evidence worth showing.
Your nation, not a translation
Set your nation and the whole platform follows: the right regulator on printed documents, the right registration and background check vocabulary, the right mandatory training list, and the right ethnicity classification, which genuinely differs across the four nations.
All 12 lines of enquiry, and evidence linked to 12 of them
CIW’s inspection framework, across the three themes that apply to home care. homecareOS holds every one and applies the set that matches your nation.
Records you already keep are matched to the lines of enquiry they evidence as they are filed, through fourteen concepts: risk management, medicines safety, training, supervision, safe recruitment, safeguarding, infection prevention, governance and audit, complaints, person-centred planning, family involvement, people’s experience, outcomes and falls. For Wales that reaches 12 of 12, 100%.
Every line of enquiry that applies to a domiciliary support service has at least one evidence route. That is unusual, and it is because CIW writes its lines of enquiry around what a service actually does rather than around culture.
CIW works to four inspection themes, but its own framework limits Environment to “accommodation-based services only”, so a domiciliary support service is inspected and rated against three. LOE 12 exists for domiciliary support services only, and homecareOS carries it. Getting that right matters: it is the most commonly repeated error in vendor copy about Wales.
What CIW has written about other agencies
Three findings from published CIW reports on domiciliary services, so you can check yourself against them before someone else does. Illustrations rather than a frequency table: the sample is small and weighted towards services that were struggling.
“Recording systems are fragmented between paper and electronic formats, causing gaps in documentation and limited oversight.”
“Existing audits and RI visits gave oversight but did not surface patterns and trends across the service.”
“An electronic call monitoring system is in place but its full potential has not been realised.”
Three things to keep hold of yourself
Good software makes these easier to see and harder to forget. It does not do them for you, and an inspector will know the difference.
The Responsible Individual’s own visits
We hold the three-monthly meeting record and the six-monthly quality of care review, and chase both when they fall due. The conversations themselves, and the judgement in them, are the RI’s.
The Active Offer
Recording that someone wants their care in Welsh is a field, and we hold it. Rostering a Welsh-speaking carer to them is a staffing decision only you can make.
Getting value from the system you bought
CIW has written up a service whose call monitoring was in place but underused. Software you do not work is a finding waiting to happen, which is why remote training is in the Pro licence rather than sold as an extra.
What we are building next for Wales
Published so you can hold us to it, and so you know what to plan around in the meantime.
- Personal plan clocks with the consultation and revision record CIW expects, including who was told and how
- A missed and late call register, which feeds both your own oversight and the RI’s reporting
- Quality of care review packs assembled from the six months of records rather than typed up from scratch
Your nation decides which framework you see
CIW Inspection, Answered
What CIW asks to see in Wales, and how the records support it.
See it against your own records
Start free for up to 5 carers, or book half an hour and bring the findings from your last inspection.