CQC inspection ready, without the folder-building
homecareOS holds all 33 quality statements that apply to a domiciliary agency and links your everyday records to them as they are filed. No pre-inspection scramble, because the evidence was gathering itself the whole time.
The evidence is gathered while you work
Not a compliance module you visit once a year. Four things that run continuously, from the day you switch your nation on.
Evidence assembles itself
Twenty one rules watch the records you already keep. A completed training course, a falls risk assessment, an incident closed with learning, a right to work check: each writes a link to the framework item it evidences, at the moment it is filed. Nobody tags anything, and nothing is copied into a separate folder that then drifts.
Every date an inspector asks about
Care plan reviews, risk assessment reviews and the trigger that forced them, training expiry, background check renewals, supervisions, complaint response deadlines, audits, incident investigations and goal reviews. All tracked, all chaseable, all in one overdue view.
Records that cannot be quietly tidied
A MAR entry or care note can only be corrected with a written reason, with the original kept. Medicines record taken, refused or not administered as three different clinical events, with who recorded them and when. That immutability is the thing that makes the rest of your evidence worth showing.
Your nation, not a translation
Set your nation and the whole platform follows: the right regulator on printed documents, the right registration and background check vocabulary, the right mandatory training list, and the right ethnicity classification, which genuinely differs across the four nations.
All 33 quality statements, and evidence linked to 23 of them
CQC’s assessment framework, across the five key questions. homecareOS holds every one and applies the set that matches your nation.
Records you already keep are matched to the quality statements they evidence as they are filed, through fourteen concepts: risk management, medicines safety, training, supervision, safe recruitment, safeguarding, infection prevention, governance and audit, complaints, person-centred planning, family involvement, people’s experience, outcomes and falls. For England that reaches 23 of 33, 70%.
The other ten are the quality statements about culture, leadership, partnership working and equality. An inspector expects to hear those from you and your team, in conversation, not to read them off a dashboard. We would rather point you at them early than let a system imply they are covered.
CQC is changing its framework. It consulted on replacing the single assessment framework with sector-specific ones, that consultation closed on 12 June 2026, and adult social care is getting its own framework again. We track the change and will move with it. Nothing here states an implementation date, because CQC has not published one.
What CQC has written about other agencies
Three findings from published CQC reports on domiciliary services, so you can check yourself against them before someone else does. Illustrations rather than a frequency table: the sample is small and weighted towards services that were struggling.
“The provider failed to establish and operate systems and processes to assess, monitor and improve the quality and safety of the service.”
“There were no protocols in place instructing staff when as-required (PRN) medicines should be administered.”
“The provider did not operate robust recruitment procedures, including undertaking any relevant checks.”
Three things to keep hold of yourself
Good software makes these easier to see and harder to forget. It does not do them for you, and an inspector will know the difference.
Having enough carers on the rota
Insufficient staffing was cited in three of the eleven reports we read. The rota shows you the gap the moment it appears, and the cover finder shortens a phone list to a shortlist, but the decision to recruit is yours.
The quality of what gets written
Inspectors mark down care plans that say only “provide reassurance”. Templates and mandatory fields raise the floor and prompt for the detail. What good looks like still comes from your team.
Acting on what the audit found
Several findings describe audits that ran, flagged a problem, and were then left. We will surface the finding and chase the action past its date. Closing it is a management job.
What we are building next for England
Published so you can hold us to it, and so you know what to plan around in the meantime.
- Improvement actions grouped by the framework you are actually inspected against, carried forward from one inspection to the next with the evidence attached
- A missed and late visit register with the period analysis, so the pattern is ready before anyone asks for it
- Evidence routes extended further across the quality statements as the new sector framework lands
Your nation decides which framework you see
CQC Inspection, Answered
What CQC asks to see, and what the platform can show them.
See it against your own records
Start free for up to 5 carers, or book half an hour and bring the findings from your last inspection.