Carers Live

Carer: report an incident or raise a concern

If something has happened, or something is worrying you, tell the office from the visit. In an emergency, call 999 first.

Live Every agency has this today.

Steps

  1. Open the visit and tap Report Incident

    Choose Report an incident for something that happened, or Raise a concern for something you noticed.

  2. For an incident

    Choose what kind it was, such as a fall, a medication error or a safeguarding concern. Say how serious it is, when it happened, and what happened in your words.

  3. For a concern

    Say what you noticed and what is worrying you about it, and how soon the office should look at it.

  4. Say what you did

    Optional, but it helps the office. Tick I have already phoned the office about this if you have.

  5. Send it

    Tap Send report or Send to the office. It goes straight to the office.

Screenshot coming soon

Good to know

  • If you think someone is at risk of abuse or neglect, follow your agency's safeguarding policy as well as reporting it here.

Further reading

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Carer: complete tasks and notes Complete or skip each task with a reason, record readings, and write your care notes. Live Carer: clock in and out Clock in by GPS, QR code or NFC tag, and clock out when the visit is done. Live