Agency owners Rolling out

Report a problem to us

If something is wrong, missing, or sending you back to an old page, tell us from inside HomecareOS. The platform team reads every report.

Rolling out These steps use the new HomecareOS screens, which are being switched on agency by agency. If your screens look different, call us on 01905 674704 and we will walk you through it.

Steps

  1. Open Menu, then You

    From the new screens, open Menu, then You, then Report a problem.

  2. Say what went wrong

    Tell us what happened. Add what you were trying to do if you can.

  3. Tick It is stopping me working if it is

    Anything stopping your work is looked at first.

  4. Choose Send the report

    You will see a thank you once it has been sent.

Screenshot coming soon

Good to know

Further reading

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Invite a family member to the portal Send a portal invite from the person's record, and suspend or restore access later. Rolling out Invite a carer to the app Add the carer with their email address, then send their invite to the carer app. Live